0 comments

My partner and I attended two timeshare presentations (different companies) and we were supposed to receive a 5 day, 4 night cruise to Mexico and a 2 night, 3 day to Hawaii. We sent in the money for the taxes and fees (for both trips) and received a letter requesting our preferred travel dates. We sent them in and thought we were good to go. WRONG!

So our first set of preferred dates came and went and after receiving no call from Holiday Travel, we called them. They stated that that weren't able to confirm us on those dates, but still had our second preferred dates listed. We asked over and over again for them to confirm them (so that we could get the time off from work) and they wouldn't do it, saying that they only were able to confirm them about a month out. So we get to a month out of our second travel dates and call them once again and surprise, surprise... it's not available (unless you pay more money and upgrade!). Ok so we push back our dates again. And then again. So we called again 2 days ago and we questioned the cruise trip first. Sorry, still not available. Then we asked about our second trip and the representative said that they were unable to give us 2 trips due to their policies. NEVER once was this told to us and we had spoken to them at least 10 times by this point AND in addition they had gladly accepted my check for taxes and fee for both trips. I asked to speak to the manager and pretty much, I was told getting my money back would be the easier thing to do. Never once did they try to accommodate me or speak to me on how we could resolve the issue.

This was by far the breaking point. I want absolutely nothing to do with this company. It is nothing but a SCAM and all they do is play games with you. I honestly have no idea how this company is still in business. There's no guest service, it takes forever to get a call back (if they even do decide to call you back) and they treat you like *** because the trip is free. If I can give you any advice, DO NOT USE THIS COMPANY! So as of right now, I'm waiting to receive my refund check in the mail...until then I'm out $350+ dollars!

Had an Experience with Holiday Travel Of America?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Bookvip - Amazing Views in Cabo! We Love! Bookvip "Hi, we're here in Cabo! For our vacation we went through BookVIP and we saved about $150 a night! And we love Cabo and we love everything about our vacation;..." Read more Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T. Airbnb "I called Airbnb to let them know that I had a signed contract with Ms. Ponga which superseded theirs and any dispute was to be handled my the American Arbitration..." Read more Bookvip - Babymoon in Puerto Vallarta, Mexico! Bookvip "Hola from Puerto Vallarta, Mexico! We're here on our baby moon! We're celebrating the birth of this beautiful little baby! We're in the most beautiful Belaire Collection Resort! Look at..." Read more We got a great deal at BookVIP.com! Bookvip "As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the..." Read more Western Dental - Cut my outer lip inside and out Western Dental " I was at my dentist getting braces removed, when doctor started sawing off cement residue from teeth he complained to dental assistant how his saw thing was not tightening..." Read more Carid - Horrible, Horrible, Horrible Company. Stay Clear Carid "Horrible, Horrible Customer Service. Trying to ripp me off almost $1000 I purchased a carbon fiber trunk from them. After receving the product , I noticed it was badly warped...." Read more Plentyoffish - Can't finish my resume. Plentyoffish "Every time I try to set up my resume; I all most get finished. I've taken a long time to fill it out. I tell the truth about the question...." Read more Tradesy - Horrible Customer Service Tradesy "The customer service for this site is non existent. I recently purchased a bracelet on there that does not match the description or the picture listed whatsoever. It was supposed..." Read more